Strategies to Improve the Customer Experience


Thursday, October 03, 2019
8:00 AM – 10:00 AM

In order to build meaningful clientele relationships, hospitality businesses must prioritize personally engaging clients rather than simply reacting to their needs. Ensuring service excellence begins first with identifying client concerns and proactively responding with strategies to improve the customer experience.

Hear from Jamie H. Cooperstein, CEO, J. Cooperstein Hospitality Consulting, LLC, who will offer tips to improve daily performance and results through her Five Keys to Service Excellence: personalized attention, anticipating needs, under promising and over delivering, timely service recovery, and empowerment.

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Registration/Cancellation Policy:
Pre-registration is necessary, availability is not guaranteed for walk-ins. Payment is required upon registration/entrance. No refunds will be given one week prior to program/event. Substitutions may be made. Tickets will be held at the door. Reserved seating for tables of 10 only. Please advise your guests that tickets will be held at the door under your company name.

Attendee Policy:
Chamber programs are privately sponsored events with a structured format. No demonstrations or other disruptions will be tolerated. Violation of this policy may result in the attendee's removal from the premises without refund, in addition to possible legal remedies.

Photo Policy:
Your registration constitutes permission to use photos, audio, and video recording taken of you at the event for promotional purposes in connection with the Chamber and its Councils.


QUESTIONS?

Contact Courtney Emrich at cemrich@chamberphl.com


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