Competing Against Luck with Clayton Christensen

Friday, January 06, 2017
8:30 AM – 11:00 AM

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On December 6, the foremost authority on innovation and growth presents a path-breaking strategy every company needs to transform innovation from a game of chance to one of replicable strategy. A generation ago, Clayton Christensen revolutionized business with his groundbreaking theory of disruptive innovation. Now, he goes further, offering powerful and predictive new insights.

After years of research, Christensen has come to one critical conclusion: our long-held maxim—that understanding the customer is the crux of innovation—is wrong. Customers don’t buy products or services; they “hire” them to do a job. Understanding customers does not drive innovation success, he argues. Understanding customer jobs does. Jobs theory offers new hope for growth to companies frustrated by their hit and miss efforts.

Join the Arts + Business Council, a Council of the Chamber of Commerce for Greater Philadelphia, in bringing the business, legal, technology and creative communities together for an innovation focused event featuring Harvard Business School Professor, Disruptive Innovation Expert, scholar, author, and business consultant, Clayton Christensen.

Questions? Contact Ari Kushner at 215.790.3606 or

This Event is Closed



Contact Brynn Primavera at


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In case you missed it, @GraduatePhilly 's Malik Brown shared insight on addressing poverty and economic inclusion by building occupational resiliency, especially post-pandemic. #GoodBizPHL

Nov 18: Join us for the first program of our Smart Cities series, designed to create conversations on establishing the right digital infrastructure that enables smart solutions and development opportunities around mobility. To register: #GoodBizPHL

April Walker of @Microsoft shares how women are leading transformations in the technology industry and how these innovations will impact jobs post-pandemic. To read more: #DiversityPHL

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